Total Cases Today
147
vs 131 yesterday
Avg Resolution Time
4.2hrs
vs 4.6 hrs last week
SLA Breach Rate
3.8%
Target: ≤ 5%
Customer Satisfaction
4.3/ 5
Based on 89 ratings today
Open Cases
58
Escalated Today
9
Resolved Today
81
Active Agents
24/ 30
30-Day Case Volume Trend
Daily case submissions, resolutions, and escalations
Submitted
Resolved
Escalated
Cases by Status
Current open cases only
58
open
Pending
2441%
In Progress
2543%
Escalated
916%
Agent Performance — Today
Ranked by cases resolved
١
Sara Al-Mutairi
Fraud Investigations
12
resolved
٢
Khalid Al-Rashid
Account Resolution
10
resolved
٣
Nouf Al-Hajri
Compliance
9
resolved
٤
Fahad Al-Enezi
Technical Support
8
resolved
٥
Lulwa Al-Ghamdi
Account Resolution
7
resolved