Case Volume by Category
April 2024 — total submissions
Resolution Time Distribution
Hours to resolve — by priority level
Critical
High
Medium
Low
Weekly Volume Comparison
Cases by week — April 2024
Submitted
Resolved
Agent Performance — April 2024
8 agents · Sorted by cases resolved
| Agent | Team | Assigned | Resolved | Escalated | Avg Resolution | CSAT | SLA Compliance |
|---|